Loss Mitigation Survey
Housing counselors are always the "canary in the coal mine" for emerging consumer issues.  When we asked for your feedback in the beginning of the Pandemic, your answers served to change the narrative. At the time, servicers were touting that homeowners would  be able to easily access assistance with the new CARES Act Forbearance option. Your answers showed that it wasn't as easy as it seemed and call center representatives were giving inaccurate information to homeowners.  Right now, information is being circulated that indicates mortgage delinquencies are at historic lows.  While we certainly hope this is accurate, we want to hear  from you to be certain we understand what is happening at a grass roots level.  
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Name *
Organization *
Phone number *
City *
State *
Email Address: *
What percentage of your caseload is foreclosure prevention? *
Have you noticed an increase in foreclosure prevention cases since December 2021? *
Are you helping reverse mortgage borrowers that are delinquent for any reason? *
What do homeowners report as the reason for delinquency? (Check all that apply) *
Required
What is the most often reported reason for delinquency? *
What types of mortgages do you see in delinquency? (Check all that apply) *
Required
Are you dealing with servicer delays? *
If you answered yes to the previous question, how are servicers causing delays? (Choose all that apply) *
Required
Please tell us which servicers are causing delays.  Include type of mortgage along with delay tactic (ie..FHA mortgage with SPS, repeated documentation requests): *
Are you helping homeowners apply for Homeowner Assistance Funds (HAF)? *
If you answered yes to the previous question, does your organization receive funding from the State HAF Program Administrator for this work?
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Please tell us any problems you have encountered when helping a homeowner with a HAF application. (Enter NA if you are not helping homeowners apply for HAF) *
Please tell us about any scams you are seeing:
Is there anything you want to be sure we know about around assisting homeowners in distress?
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