Share Your Maternal Mental Health (MMH) Care/Claim/Payment Denial

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The Policy Center for Maternal Mental Health's mission is to close gaps in maternal mental healthcare, with the aim of ensuring all women are screened and diagnosed and receive the treatment they desire and need.

Though many women have health insurance during their maternal mental health challenges, often insurance can be a significant barrier to care. We believe if our employers/ourselves or the state/federal government are paying for health insurance benefits, then benefits should be available and easy to access.

Please take 3-10 minutes to share any experience you have had in the past two years. Your stories will help us drive change. Please write N/A where needed.

Are you (check all that apply): *

Survivor (mother who experienced a diagnosed/likely maternal mental health disorder)

Father/partner/co-parent

Provider

Student

Currently employed

Federal employee

State/local government employee

Unemployed

Retired

Member of a union

Currently in the military

Veteran

Other:

Required

Your First and Last Name *

The City of MMH Baby's Birth *

The State of MMH Baby's Birth *

Your Current City *

Your Current State *

Your E-mail address *

Your Cell Phone *

Patient's Race/Ethnicity *

Caucasion/White

African American/Black

Asian

American Indian or Alaskan Native

Hispanic or Latina

Native Hawaiian or Pacific Islander

N/A, I am a provider and I am not sharing a specific patient's story, rather my general experiences

Other:

Required

For what MMH condition were you trying to get care? (Check all that apply): *

Depression

Anxiety

Obsessive-Compulsive Disorder

Psychosis

Other:

Required

Name of Mother's Health Insurer at the Time *

Name of Employer that provided insurance at the time of the denial (if insurance was through State "Medicaid," skip this question) *

Name of your/patient's mental health insurer (if different) *

Have you received any of the care you were seeking or requesting? *

Yes

Some but not all of the care I sought/needed

What barriers did you run into when seeking care? *

How long did it take from when you first sought treatment for you to receive treatment? *

Which provider type helped you initiate treatment? *

Obstetrician or midwife

Primary care/family physician

Mental health provider

Other (explain)

Not applicable/did not initiate treatment

What type of service were you seeking? (e.g., mental health counseling, medication, peer support, etc.) *

Have you struggled to find care that is culturally/linguistically competent? *

Yes

Does not apply

Did your insurer offer a list of at least three in-network mental health therapists with availability? *

If your insurer denied your claim/request or did not pay for it, what was the explanation? (Check all that apply) *

My plan excludes this coverage/it is not a covered benefit.

My plan limits the amount of visits with my provider.

My plan claims that the care was not medically necessary.

I did not get pre-authorization or prior approval for this service.

My provider/facility was not in-network.

The treatment was considered experimental.

I don’t know.

Other

Required

Has an appeal or complaint been filed? *

Yes, I have filed an appeal or complaint

No, I have not filed an appeal or complaint

Yes, my provider filed an appeal or complaint

Not sure

Anything else we should know?

Submit

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