The Director, Programs, Nexus Montgomery provides leadership to specific programs impacting all six hospitals in Montgomery County, Maryland. The Director leads designated process improvement initiatives across the assigned portfolio programs. This position’s responsibilities include administrative and project management duties for improvement in the Skilled Nursing Facility Alliance and other multi-hospital improvement initiatives, and creating sustainability so that improvements endure beyond grant funding periods. In collaboration with program partners and PCC’s data analysts, the Director leverages data from a variety of sources to identify, implement, monitor, and evaluate improvement initiatives. This position will also develop and cultivate relationships with regional community partners and provide technical assistance in process improvement to providers and other participants. 

TELEWORK: This position is eligible for hybrid remote work.  However, the duties of the position may regularly require physical presence in the PCC office up to three days per week to perform certain duties. Note: PCC employees must reside in the following five states and District of Columbia: MD, VA, WVA, DE, PA. & DC.  Relocation costs are not provided.

Essential Duties

• Provide expertise in change management and process improvement to project partners and participating providers, including hospitals, skilled nursing facilities, and local/state government health agencies.  
• Negotiate and monitor agreements with project partners and participating providers. 
• Plan and facilitate regular meetings, events, and process improvement activities among stakeholders for process improvement initiatives within assigned portfolio. Maintain minutes and ensure follow-up of issues to completion. 
• Development performance and outcome measures for programs in assigned portfolio. 
• Collaborate with data management and analytics staff to gather measures data from multiple sources assuring data integrity, privacy, and security. Implement procedures for regular updates to measures. Analyze and interpret data to arrive at relevant programmatic insights.
• Prepare routine and ad hoc reports for internal and external stakeholders. 
• Research funding opportunities and participate in grant writing and other activities to support program development efforts. 
• Promote sharing of challenges, lessons learned, best practices, or other models that can promote innovative design for programs that advance the PCC mission and vision. 

Additional Duties 

• Lead and/or participate in programmatic activities, internal work groups, and committees as appropriate, and participate in individual and organizational development activities.
• Lead and/or participate in community task forces, committees, meetings, and outreach activities on a regular basis representing PCC and Nexus Montgomery, and advocate for the needs of the target population with local/state government and non-profit agencies. 

Education and Experience 

• Bachelor’s degree required; in study of nursing, Public Health, Business Administration, Social Work, industrial engineering, or related field preferred. 
• Professional licensed clinical experience required (e.g.  Physician Assistant, Nurse Practitioner, Registered Nurse or equivalent).  
• 5 years of experience in health care delivery or healthcare administration. 
• Experience with skilled nursing facility trends, challenges, structure, and procedures preferred.
• Public health or hospital or health care facility process improvement experience preferred.
• Demonstrated experience with formal change management and process improvement. 
• Proficiency in Microsoft Office suite, Word, Excel, and PowerPoint is required.

ADA Requirements

This job operates in a professional office environment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. 
• This is largely a sedentary role; however, some filing may be required. 
• This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.  
• Requires the ability to learn new software applications as necessary.
• Must be able to lift up to 20 pounds.  
• Must be able to travel locally.

Telework

This position is approved for telework when activities do not require a physical presence. The job duties may require presence in the PCC headquarters office one day per week as well as for additional in-person meetings with internal and external customer sets, vendors, and in-person PCC staff meetings in and around Montgomery County, Maryland.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions as covered under the Americans with Disabilities Act expected of an incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent.  An incumbent may be asked to perform other duties as required.

Primary Care Coalition is an Equal Opportunity Employer.