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This training will give intake specialists and new housing counselors step-by-step guidance on how to assess the situation of a new client and make sure they are referred to the appropriate services or community partners. We will cover key topics such as what to do when a client is on the brink of homelessness and who is a good fit for financial coaching, pre-purchase home buying education, or loss mitigation counseling. We will also discuss the soft skills required to handle clients in crisis and the need for cultural competency to effectively communicate.
Hosted in partnership with Ubuntu Institute of Learning.
Registration: $80
Triaging for New Counselors & Intake Specialists
March 29–30 | 1:00 pm–3:00 pm CT
Triaging for New Counselors & Intake Specialists
March 29–30 | 1:00 pm–3:00 pm CT
Triaging for New Counselors & Intake Specialists
March 29–30 | 1:00 pm–3:00 pm CT
We look forward to having you join us for Triaging for New Counselors & Intake Specialists.
You will receive a confirmation email with a link to join the discussion panel on Zoom. If you have any questions, contact Bibian Cristino at bibian@housingactionil.org.