Feature
When Bakers Demanded More Flour, King Arthur Went to the Mills
The 230-year-old company leaned on its partners to keep the pandemic loaves rising.
On March 18, Bob Morando, the chief executive officer of a flour mill located in the pancake-flat wheat fields of central Kansas, received a short, cryptic text from Brad Heald, the director of mill relations for his biggest customer, King Arthur Flour Co. “Call me,” it read.
Morando had an idea what Heald might want. Locals had been showing up at the mill all day in frantic pursuit of flour after finding it sold out at nearby grocery stores. When Morando called, Heald asked what it would take to get his whole-wheat flour mill, Farmer Direct Foods Inc., to double its output. King Arthur, one of the country’s largest flour companies, was running dry.