ProForm Reviews

DO NOT BUY from this company! I have a Proform 7.0 Elliptical. I've only had it for 4 years or so and the console stopped working. It was working fine until I went to do a software update on it and then got an error on the app saying there was an error and the software update can't be completed. I then saw the screen on the console was completely frozen so I unplugged and waited a few minutes before plugging it back on and now the screen on the console won't even turn on. I tried calling customer service for help, they were getting ready to send a replacement console and then said, oh wait, management said no because the machine is older than the 3 year warranty covers.

I am very disappointed in the purchase of this treadmill. I spent the EXTRA money thinking I was going to get an upgraded product. I have had wifi connection problems since I purchased it about a year ago. I was very excited about the iFit, which is why I bought the model with a 22" screen. It worked 1 out of every 5 times. I finally gave up after a month, because the treadmill could not stay connected. I've had to use a very old-school manual workout for the last 10 months. The speakers have a horrible sound quality and if I turn the fan up more than two notches, it makes a loud noise and slows down the motor. It's like the '80s when you would turn on air conditioning in your car. I researched treadmills for two years and I truly regret purchasing this treadmill.

IFIT, PROFORM, NORDIC TRACK. It has now been two months after white glove delivery of an IFIT Proform machine. It was delivered w/o parts kit so they could not put together. After numerous attempts the responses are all the same including this interesting one "Thank you for your patience as it may take a couple weeks to respond through our system at this time." This could have been resolved with a sending of the parts kit but no.

From the moment I figured out that there is a defect in the magnetic resistance in the product, it has been a nightmare! After multiple attempts to contact customer service, a duplicate magnetic resistance was sent to me and I was told that it is easily replaceable. Utter lies! After taking off 24 screws, I was nowhere close to replacing the part. After again contacting customer service, I was promised that a technician will come and fix it for me. One month later, no phone calls and no contact. At that point, I did not want that product any longer and asked that I get the full refund on the product and pick up the product. The money has been refunded, however, for over 3 weeks now and no one has called me to pick up the product. Just a terrible experience with a well known company.

I've been trying to contact Proform's customer service to get a technician to look at my treadmill (it makes a loud creaking noise with every step when jogging on it, unless the incline is over 5). I filled out the form on iFit.com, but didn't get a response for a few weeks. At the end of the email, it said that responses may take 15-20 business days, and to use the phone number if I wanted quicker resolution. I didn't want to wait 15-20 business days for every reply, so I tried calling, but phone customer service is literally nonexistent. It just refers you to iFit.com and hangs up, with no option to wait on hold for an agent. I ended up using the online chat system, but the first two times, the chat lost connection when my screen went dark (I had to step away from the screen for a few minutes to unscrew things and look at parts, per the chat agents' suggestions).

In November of 2021 I purchased an elliptical from Pro From. The product was never sent to me, and they started billing me. I sent several emails and called; no one ever reached out or returned my calls. The shipping link never updated. At the end of December, I disputed the charge through my creditor and finally was able to get a response. This created a return in their system, and my account was credited. Now they are saying I have to pay a $250.00 shipping charge because it is in their contract that the customer must pay to ship. Despite never receiving my product, because they claim it was shipped, I am responsible. This is unethical and unreal.

I purchased the HIIT H14 and Pro R10 Rower in Dec 2021 from ProForm. I paid for White Glove delivery of the H14. They dropped the H14 under my carport on my driveway. For over two months, I called ProForm to ask them to complete the White Glove delivery into my home. They suggested more than once that I move it myself - it weighs 225 pounds which is why I paid for White Glove delivery. ProForm reps kept making excuses and tried to get me to move the H14 into my home myself. I disputed the equipment charge on my credit card in mid-February. Still no one contacted me to rectify the situation now 3 months.

I purchased a display model ProForm and unfortunately it did not have a power cord. I didn't think this would be too daunting to replace but that was not at all true. I could get nowhere without registering and signing up for IFit, again fine as I would have done that anyway. I tried the self serve to no avail, I tried calling to no avail I just kept getting looped back to the IFit site which in turn sends you to a chat bot that cannot help. I went back to the proform site after I was registered and could only get offers for warranty purchase. I sent an email and got a chat bot with not an even close response. I called once more and waited on hold for about 25 minutes and gave up.

I purchased a Pro-Form Cardio-HIIT trainer in October 2018. Since that time, the machine has failed with regularity leading to significant downtime. I have had multiple failures of varying types occurring in OCT 2019, MAR 2020, OCT 2020, DEC 2021, JAN 2022, and MAR 2022. Ultimately, the machine has been repaired and functioned very well for short periods, but on a limited basis. My primary purpose for the trainer was/is winter work-outs. Therefore, it is not utilized from late spring to late fall. So it has a limited use cycle, yet still yields significant downtime. Also, warranty support can be obtained from Pro-Form, but post-warranty support via warranty extensions is arduous, with lengthy holds and transfers, and confusing guidance requiring multiple owner actions to get the machine serviced and repaired. I like the machine when functioning properly, but unfortunately more often than not, that is not the case.

I made the mistake of ordering equipment online, paying $1403. The next day, upon closer examination, I realized this fee was for a membership, not equipment. I immediately tried to cancel. This company has been evasive and has not once communicated with me despite my dozens of efforts to contact them. They shipped the equipment two days after I requested cancelation and I get automated emails stating it is on its way. This is clearly fraud and I would warn people to not buy from this company, whose business practices are devious and unethical.

Honestly, I wish I had just bought a Peloton. I purchased the Pro C22 bike as an alternative to the Peloton as the reviews were good and it was slightly less expensive. So far, it has been a terrible experience. Awful customer service and not a good quality product. My bike started to make a clunking noise and I was told that the wheel bearings can go bad if it's ridden a lot …. I’ve had it for a year. I would expect a $1500 bike to last longer than that. I’ve spent the last 2 months trying to get help via email to send someone out (as they promised in purchasing the extended warranty) instead, after finally calling and being on hold for an hour, I was told they would send the part so I could fix it myself…

We received our treadmill and purchased the White Glove service because we need to have the treadmill carried upstairs. Pro Form sold us this without any warning or indication that they could not perform said service. Once the treadmill arrived at our house the delivery team promptly tells us that they are only doing threshold service. I called iFit customer service and was told that "because of iFit company policy regarding COVID they are not doing White Glove Service in my area". My only recourse would be a refund of only the White Glove service. If I want to refund the entire produce I have to pay to return it. Absolute sham of a company. Would never deal with again. NordicTrack/ProForm/iFit whoever you want to call yourself, you are shady.

I bought a treadmill for my daughter-in-law a year ago. Somehow I got an iFit membership and it was auto renewable. It renewed on the first day of my billing cycle for my credit card this year so it was over 30 days before I got my statement. When I saw the charge I called them to make sure it was cancelled and to get a refund. They will not give you a full refund if it is over 30 days. In fact they gave me less than half of the $260. Even though I did not see the charge until after the 30 days had passed. This is a scam and I want everyone to know about it and beware.

Resolved - It took a month but the company came through with a positive response. They replaced the rower that I originally bought with a brand new rower and delivered it directly to the house I am currently using the Rower and LOVE it! So I will update the Star Performance to 4 and recommend this rower as a great product!

I received a product for free from Pro-form for my honest review. The weight bench is a great addition to my home gym. The set up instructions were very clear, and it was easy to assemble. The bench is sturdy enough for my needs and it's easy to transition the back position between the different angles. Would recommend!

I would not recommend ProForm to anyone, at this time. Here is my experience: Ordered a bike. Was supposed to receive a call for scheduling delivery. No call; bike was left in my driveway while I was out of town. Bike arrived with 12+ missing parts. Ordered missing parts. Order was still missing 10+ parts. Ordered additional missing parts. Wrong parts were sent. Called to order correct part, was told it was out of stock, easier to replace entire bike. Set up replacement. After replacement was set up, was told, actually, parts are in stock. I'm a month in from receiving this bike, and I still cannot use it.

This was my first experience with a spin bike, and I'm glad I picked ProForm for this experience. My Carbon CX Spin Bike is quiet, and was easy to put together. The documentation from the company was great, and easy to follow. The company has great customer support, that was easy to reach. The materials are high quality and durable. I received discounted product in exchange for my honest opinion.

This bike is easy to use, super easy to set up. You can move it from room to room without waking a soul early in the morning. It's incredibly quiet so no one knows I'm on it. It is super sturdy. I received discounted product in exchange for my honest feedback.

I was provided this product at a discounted price to provide feedback. I received this a little over a month ago and it’s been the perfect addition to my small home gym. It was very easy to assemble and get started immediately. I like that it’s compact and fit in a very small space. This is exactly what I needed.

I have recently received the IFIT exercise bike at a reduced price in exchange for my honest feedback. I am extremely happy with my bike. The durability of it is amazing and the size of it is great for small areas!! I was a little worried about the bike seat being uncomfortable and was pleased to find out that it is extremely comfortable. I love that there is an app that will connect automatically with your bike through Bluetooth and it has many different workout options to choose from, making working out more enjoyable!

I wanted an exercise bike because I don't like using a gym. The option to exercise from home fits my lifestyle so much better. I'm a larger woman and this bike is sturdy & easy for me to use. It was easy to assemble following the QR code video. I like that I can use the app to track my workouts and progress to stay motivated. I received discounted product in exchange for my honest opinion.

I recently received a Proform brand spin bike in exchange for my honest feedback and I am highly impressed with the quality of it. Very sturdy, adjustable seat and handlebars, quiet ride, smooth pedalling. I am definitely reviewing other available options to purchase in the near future.

The recumbent bike is amazing. It has a sleek design that fits well in my patio. I can watch the kids play while I sweat. The design makes it fun to get a good workout in an efficient way. The bike makes the most of my effort to help me get a good workout in a short amount of time. I received a discounted product in exchange for my honest review. I love this bike. It makes working out easy for a busy working mom who is still in school!!

I am very happy with my experience and will continue with this company from here on out! The equipment is very well made and will last for a long time with no problem. Easy to use and easy to move if needed. I received a discounted product in exchange for my honest feedback. They now have a consumer for life!

I was always scared of repeating the same thing over and over again and getting bored. Not knowing how to challenge myself always made me have this stop and start relationship with exercise. Getting a ProForm elliptical has been a huge impact in my life. I have now been steadily exercising for 2 weeks! It doesn't seem like much but usually it's only a couple of days per month. In full disclosure I got this product at a discounted price in exchange for my honest opinion.

I recently bought a Proform Carbon spin bike and I am so glad I did. I had my eye on Peloton for a while but the price was out of my budget. This proform bike is exactly what I wanted!! Fits my budget + everything you would expect. It’s a great brand and has very high quality products. I have been using this bike some past few weeks and I am very pleased to say that it meets all my requirements.

When I got mine I had to put it together. Didn’t take me long at all to get it all together and adjust it for me and within 30 min I was already ready to go to start my workout. It makes me so happy that I don’t have to go to the gym now.

I am enjoying my bike and I am finding it very easy to use and very motivating. It was easy to set up and the customer service has been great so far. I am happy with my purchase and the easiness of the bike!

I have nothing but great things to say about Proform! When Covid hit and all the gyms closed I got so discouraged I knew I had to do something! I chose to go with the treadmill first because it seemed like the easiest to stick with and I became obsessed! Super high quality and well made! Fast forward a few months I was given the opportunity for a discounted Proform bike in exchange for my unbiased opinion and I jumped knowing the quality! It was so easy to put together and the instructions were so clear I was spinning in no time! This was the perfect addition to my Proform collection and coupled with iFit it has kept me so much healthier and so much happier during such a unprecedented time in history!

Proform is not worth it considering the lost days of exercise routine and the disappointment. Have had other Proform treadmills for more than 10 years but would not buy another Proform since all of them come with smart technology and I'm disappointed with Proform's smart technology treadmills.